{"id":15036,"date":"2023-06-07T08:09:03","date_gmt":"2023-06-07T08:09:03","guid":{"rendered":"https:\/\/www.artestar.eu\/faqs\/"},"modified":"2023-10-18T04:57:57","modified_gmt":"2023-10-18T04:57:57","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.artestar.eu\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15036\" class=\"elementor elementor-15036 elementor-5535\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1821658 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1821658\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-270e2bb\" data-id=\"270e2bb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19a183e elementor-headline--style-rotate elementor-widget elementor-widget-animated-headline\" data-id=\"19a183e\" data-element_type=\"widget\" data-settings=\"{&quot;headline_style&quot;:&quot;rotate&quot;,&quot;animation_type&quot;:&quot;blinds&quot;,&quot;rotating_text&quot;:&quot;FREQUENT QUESTIONS&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;rotate_iteration_delay&quot;:2500}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/www.artestar.eu\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-animated-headline.min.css\">\t\t<h3 class=\"elementor-headline elementor-headline-animation-type-blinds elementor-headline-letters\">\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">\n\t\t\t\tFREQUENT&nbsp;QUESTIONS\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4ae3dd7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4ae3dd7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75e568e\" data-id=\"75e568e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ffa470 elementor-widget elementor-widget-toggle\" data-id=\"0ffa470\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-toggle{text-align:left}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d5d8dc;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d5d8dc;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}.e-con-inner>.elementor-widget-toggle,.e-con>.elementor-widget-toggle{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1671\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1671\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">1. Is there a minimum order amount?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1671\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1671\"><ul>\n<li><em><strong>Minimum order of \u20ac50 (VAT NOT included)<\/strong><\/em><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1672\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1672\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">2. Is it possible to issue a VAT invoice?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1672\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1672\"><ul>\n<li><em><strong>Yes, we can send you electronic invoices with VAT.<\/strong><\/em><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1673\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1673\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">3. What is the delivery time for orders?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1673\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1673\"><ul>\n<li><em><strong>The specific time depends on the logistics method you choose. However, please note that delivery time may vary depending on your location and current circumstances.<\/strong><\/em><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1674\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1674\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">4.Can I return an item?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1674\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1674\"><ul>\n<li><em><strong>Yes, you may submit your request within 7 days of arrival; please refer to our return policy<a href=\"https:\/\/www.artestar.eu%E2%80%8B%E2%80%8B%E2%80%8B%E2%80%8B\/refund_returns\/\">(https:\/\/www.artestar.eu\/refund_returns\/)<\/a> for more information and to follow the correct process.<\/strong><\/em><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1675\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1675\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">5. What payment methods can I use?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1675\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1675\"><ul>\n<li><em><strong>We accept several methods of payment, including credit cards and PayPal. You can choose your preferred payment method during the checkout process.<\/strong><\/em><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1676\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1676\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">6. What happens if I receive a defective\/wrong product?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1676\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1676\"><ul>\n<li><em><strong>You can contact us by email: <a href=\"mailto:infobeadswhole@gmail.com\">artestar123@gmail.com<\/a> or by phone: +34 688 18 75 12 (Spanish, other languages are not accepted).<\/strong><\/em><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1677\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1677\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">7. How can I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1677\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1677\"><ul>\n<li><em><strong>You can access the order tracking in your account on our website to check the status of your order, or click on the link directly to check: <a href=\"https:\/\/www.artestar.eu%E2%80%8B%E2%80%8B%E2%80%8B%E2%80%8B\/order-tracking\/\">https:\/\/www.artestar.eu\/order-tracking\/<\/a><\/strong><\/em><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1678\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1678\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">8. Can I cancel my order after placing it?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1678\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1678\"><ul>\n<li><em><strong>If you wish to cancel your order, we recommend that you contact us as soon as possible. We will do our best to help you, but please note that if the order has already been processed or shipped, we may not be able to cancel it.<\/strong><\/em><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1679\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1679\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">9.Are there special discounts for wholesalers?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1679\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1679\"><ul>\n<li><em><strong>We sell at very competitive wholesale prices.<\/strong><\/em><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-16710\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-16710\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">10. What is your privacy and data protection policy?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-16710\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-16710\"><ul>\n<li><em><strong>We take our customers&#8217; privacy very seriously. You can consult our privacy policy on our website for detailed information on how we collect, use and protect your personal data.<a href=\"https:\/\/www.artestar.eu%E2%80%8B%E2%80%8B%E2%80%8B%E2%80%8B\/privacy-policy-2\/\">(https:\/\/www.artestar.eu\/privacy-policy\/)<\/a><\/strong><\/em><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-16711\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-16711\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">11. Is there a free shipping policy?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-16711\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-16711\"><ul>\n<li><em><strong>Free shipping from \u20ac500.<\/strong><\/em><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-16712\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-16712\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">12. Does this website support cash on delivery?  <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-16712\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-16712\"><ul>\n<li><em><strong>Sorry, we do not accept cash on delivery. We appreciate your understanding.<\/strong><\/em><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-16713\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-16713\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">13. Can't find your question?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-16713\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-16713\"><ul>\n<li><em><strong>If you have any other questions or queries, please do not hesitate to contact us. We will be happy to help you.  <\/strong><\/em><br \/><em><strong>Email: <a href=\"mailto:artestar123@gmail.com\">artestar123@gmail.com<\/a><\/strong><\/em><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"1. Is there a minimum order amount?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li><em><strong>Minimum order of \\u20ac50 (VAT NOT included)<\\\/strong><\\\/em><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"2. Is it possible to issue a VAT invoice?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li><em><strong>Yes, we can send you electronic invoices with VAT.<\\\/strong><\\\/em><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"3. What is the delivery time for orders?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li><em><strong>The specific time depends on the logistics method you choose. However, please note that delivery time may vary depending on your location and current circumstances.<\\\/strong><\\\/em><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"4.Can I return an item?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li><em><strong>Yes, you may submit your request within 7 days of arrival; please refer to our return policy<a href=\\\"https:\\\/\\\/www.artestar.eu%E2%80%8B%E2%80%8B%E2%80%8B%E2%80%8B\\\/refund_returns\\\/\\\">(https:\\\/\\\/www.artestar.eu\\\/refund_returns\\\/)<\\\/a> for more information and to follow the correct process.<\\\/strong><\\\/em><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"5. What payment methods can I use?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li><em><strong>We accept several methods of payment, including credit cards and PayPal. You can choose your preferred payment method during the checkout process.<\\\/strong><\\\/em><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"6. What happens if I receive a defective\\\/wrong product?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li><em><strong>You can contact us by email: <a href=\\\"mailto:infobeadswhole@gmail.com\\\">artestar123@gmail.com<\\\/a> or by phone: +34 688 18 75 12 (Spanish, other languages are not accepted).<\\\/strong><\\\/em><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"7. How can I track my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li><em><strong>You can access the order tracking in your account on our website to check the status of your order, or click on the link directly to check: <a href=\\\"https:\\\/\\\/www.artestar.eu%E2%80%8B%E2%80%8B%E2%80%8B%E2%80%8B\\\/order-tracking\\\/\\\">https:\\\/\\\/www.artestar.eu\\\/order-tracking\\\/<\\\/a><\\\/strong><\\\/em><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"8. Can I cancel my order after placing it?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li><em><strong>If you wish to cancel your order, we recommend that you contact us as soon as possible. We will do our best to help you, but please note that if the order has already been processed or shipped, we may not be able to cancel it.<\\\/strong><\\\/em><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"9.Are there special discounts for wholesalers?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li><em><strong>We sell at very competitive wholesale prices.<\\\/strong><\\\/em><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"10. What is your privacy and data protection policy?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li><em><strong>We take our customers&#8217; privacy very seriously. You can consult our privacy policy on our website for detailed information on how we collect, use and protect your personal data.<a href=\\\"https:\\\/\\\/www.artestar.eu%E2%80%8B%E2%80%8B%E2%80%8B%E2%80%8B\\\/privacy-policy-2\\\/\\\">(https:\\\/\\\/www.artestar.eu\\\/privacy-policy\\\/)<\\\/a><\\\/strong><\\\/em><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"11. Is there a free shipping policy?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li><em><strong>Free shipping from \\u20ac500.<\\\/strong><\\\/em><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"12. Does this website support cash on delivery?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li><em><strong>Sorry, we do not accept cash on delivery. We appreciate your understanding.<\\\/strong><\\\/em><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"13. Can't find your question?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li><em><strong>If you have any other questions or queries, please do not hesitate to contact us. We will be happy to help you.  <\\\/strong><\\\/em><br \\\/><em><strong>Email: <a href=\\\"mailto:artestar123@gmail.com\\\">artestar123@gmail.com<\\\/a><\\\/strong><\\\/em><\\\/li>\\n<\\\/ul>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FREQUENT&nbsp;QUESTIONS 1. Is there a minimum order amount? Minimum order of \u20ac50 (VAT NOT included) 2. Is it possible to issue a VAT invoice? Yes, we can send you electronic invoices with VAT. 3. What is the delivery time for orders? The specific time depends on the logistics method you choose. However, please note that<\/p>\n<div class=\"klb-readmore button\"><a class=\"btn link\" href=\"https:\/\/www.artestar.eu\/en\/faqs\/\">Read More <i class=\"klbth-icon-right-arrow\"><\/i><\/a><\/div>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.5 (Yoast SEO v21.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - Artestar<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.artestar.eu\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs\" \/>\n<meta property=\"og:description\" content=\"FREQUENT&nbsp;QUESTIONS 1. Is there a minimum order amount? Minimum order of \u20ac50 (VAT NOT included) 2. Is it possible to issue a VAT invoice? Yes, we can send you electronic invoices with VAT. 3. What is the delivery time for orders? The specific time depends on the logistics method you choose. 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