FREQUENT QUESTIONS
- Minimum order of €50 (VAT NOT included)
- Yes, we can send you electronic invoices with VAT.
- The specific time depends on the logistics method you choose. However, please note that delivery time may vary depending on your location and current circumstances.
- Yes, you may submit your request within 7 days of arrival; please refer to our return policy(https://www.artestar.eu/refund_returns/) for more information and to follow the correct process.
- We accept several methods of payment, including credit cards and PayPal. You can choose your preferred payment method during the checkout process.
- You can contact us by email: artestar123@gmail.com or by phone: +34 688 18 75 12 (Spanish, other languages are not accepted).
- You can access the order tracking in your account on our website to check the status of your order, or click on the link directly to check: https://www.artestar.eu/order-tracking/
- If you wish to cancel your order, we recommend that you contact us as soon as possible. We will do our best to help you, but please note that if the order has already been processed or shipped, we may not be able to cancel it.
- We sell at very competitive wholesale prices.
- We take our customers’ privacy very seriously. You can consult our privacy policy on our website for detailed information on how we collect, use and protect your personal data.(https://www.artestar.eu/privacy-policy/)
- Free shipping from €500.
- Sorry, we do not accept cash on delivery. We appreciate your understanding.
- If you have any other questions or queries, please do not hesitate to contact us. We will be happy to help you.
Email: artestar123@gmail.com
RUBY GROUP
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